Frequent questions

What shipping company do you offer?

Our items will travel carefully packaged to you thanks to DHL Express.

Once purchased, how long does it take you to ship an item?

Processing time: between 1 – 3 Business Days at most.

How long does shipping take?

America: 2 – 5 Business Days
Europe: 3 – 6 Business Days
Rest of the world: 4 – 7 Business Days

Please keep in mind that in Argentina we will continue to be quarantined for COVID-19 and these times may be affected depending on where you live.
If you’d like to confirm exactly how long your order will take before making your purchase, please contact us for more information.
We will be happy to answer any questions you may have and get back to you within 24 hours.

How can I trace my package?

During all the time that the item is flying from Argentina to your place we’ll be keeping you up to date about the shipping news, so you will not have to worry about that. Besides that, you can follow all the DHL movements with the tracking number we will provide you.

Why your need my phone and email?

If we do not find you on the day of delivery, you will receive a notice with the DHL contact. You can contact you DHL to arrange the schedule of the delivery.
Generaly DHL will return the next day, if it cannot be delivered again, they will contact you by phone and email.

BURNING INSTRUCTION

When you first light your candle, it’s really important that you allow the melted wax to reach the edges of the container fully to create an even burn and a long lasting candle. This should take about 3-4 hours and no more.
Keep it burning each and every time until the melt pool reaches all the edges of the container.
It is recommend that a candle, regardless of its size, should not be lit for any longer that 4 hours at a time. We usually light them for a maximum of 3-4 hours after the first burn.

WHEN SHOULD I STOP BURNING MY CANDLE?

As soon as the wax reaches the last 2cm at the bottom of the container it really is time to say goodbye. As the wax reaches a very low point in the container it can superheat, which means there is a lot of heat in the bottom of the container. For safety reasons, it’s always best to blow your candle out when the wax becomes low.

CANDLE TIPS:
•When relighting candles, trim the wick to about 1/2 cm (1/8 inch), to avoid sooting and irregular burning.
•Always place on a safe surface.
•Do not use the lid as a base.
•Never leave a candle burning unattended.
•Burn well out of reach of children and pets.
•Always remove wick debris before lighting.
•Allow the candle to solidify before relighting.